Data CD, data DVD or DVD-Video: which service fits?
A round disc can hold photos, documents or a family film. Its shape alone does not identify the service you need. Here is where to start.
No payment when you enquire. Wait for our confirmation before posting your originals.
Start with the label
Look at the disc and its case without taking anything apart. CD-R, CD-RW, DVD-R and DVD+R describe the medium, but do not necessarily identify its content. A date, folder name or family film title may help you recognise the recording.
Files: choose a data CD or DVD
A data CD or DVD contains files such as photographs, documents, music or videos. Copying preserves the folders and original formats of readable files.
Copying does not automatically convert a file into a modern format. An old document or video may still require compatible software. File conversion and recovery of damaged discs are outside standard copying.
A family film: choose DVD-Video
A DVD-Video is prepared for playback as a film, sometimes with a chapter menu. For a readable personal disc of this kind, our service provides an original copy and a downloadable MP4.
A video file saved on a data DVD and a DVD-Video are different services. Protected commercial discs and bypassing copy protection are excluded.
No longer have a disc drive?
Choose “Unknown medium” and describe the inscriptions in your request. Do not publish private photos or documents to identify the disc. You do not need its file size in gigabytes.
If a disc is broken, unreadable or badly scratched, tell us before posting it. It needs separate assessment; recovery of damaged media is not promised.
Not sure which format you have?
Describe the label in your request. You do not need parcel weight or file size in gigabytes.